TYPE:ServiceMODEL:JettaYEAR:2025
Was there for 4 hours for an oil change
Average Score (361 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TaosYEAR:2025
Stevie and the team were excellent.
08-15-2025
Hi James, Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that Stevie and the team made your experience an excellent one. Your kind words mean a lot to us, and we’re grateful for the opportunity to earn your business. Enjoy every mile in your new Taos, and don’t hesitate to reach out if you need anything at all — we’re always here to help.
TYPE:ServiceMODEL:TaosYEAR:2024
I went in for my first maintenance on my Taos, the waiting area was very nice and the service advisor was very helpful and friendly!
08-15-2025
Thank you for the five star reVieW! We’re delighted to hear you enjoyed your first Taos maintenance visit and that our team and waiting area made it a pleasant experience.
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
The repair took 10 business days, over 2 trips. The loaner vehicle only seated 5, while the ID.Buzz that was in for repair seated 7. There was almost 0 communication, and the service staff treated this customer like garbage, until I complained and then received an actual update as to the status of the repair. I was so disappointed to not receive communication until the very end.
08-15-2025
We’re sorry your experience fell short, but we’re grateful you shared it with us so we can address the communication gaps and service concerns directly with our team. Feedback like yours helps us improve, and we’re committed to earning back your trust.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Customer experience was great. from check in to check out it was first class. The tech Emily was terrific, and Stephen Chong was excellent
TYPE:ServiceMODEL:TiguanYEAR:2024
For starters I called on Wednesday looking for an oil change appointment, and Principal was able to get me in the next day. I arrived for my appointment, they took the car back and returned it in under 1 hour washed, oil changed, and ready to go. The waiting area was nice with Wifi access and refreshments available.
TYPE:ServiceMODEL:JettaYEAR:2022
Steven was very helpful and professional, great to work with.
TYPE:ServiceMODEL:AtlasYEAR:2023
The service department was prompt to schedule my request, even reschedule when I requested. Also, the person who handled my car was prompt in keeping me informed on the progress.
TYPE:ServiceMODEL:AtlasYEAR:2024
Great service, nice waiting area, no complaints