Average Score (379 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

379 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Peter U.09-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

  • Russ S.09-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Keegan G.09-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Good customer service

  • Mark K.09-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    This rating is not 5 stars primarily because the service department was very short-handed during my visit and pickup. This rating is not a reflection on the folks I dealt with during this time, but the way the short handed state was managed, especially related to customers' ability to communicate via phone. The phones were useless for anything Service and would actually just hang up on me. I attempted to use the online chat to reach someone, since it appeared to offer this for Service inquiries, however that failed and simply dumped me in the pile that Sales was calling and texting for possible leads. This added irritation upon frustration. The person I did deal with after just coming in person to find out about my car was beyond kind, patient, and competent. She was all of this in spite of juggling ALL the service work. I truly appreciate the attention she put into my car, it's issues, and nearly corrected for an otherwise terrible and trust crushing experience. I do need to mention the Service tech was also extremely detailed and definitely put in the extra effort, as always.

  • David F.09-25-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    The purchase was a fine experience. Building is clean, salespeople were nice (I know it's their job, but still), no pressure. Ming was really helpful and kind (they don't do referral bonuses, but I would still refer anyone to him him; he was great). Paperwork was quick and relatively painless.

    09-26-2025

    Thank you so much for taking the time to share your experience with us and for the 5-star review! We’re thrilled to hear that your purchase went smoothly and that you enjoyed the process. It’s wonderful to know Ming made such a great impression — we’ll be sure to share your kind words with him. We strive to keep our process pressure-free, efficient, and friendly, and your feedback lets us know we’re on the right track. We truly appreciate your trust in us, and your willingness to recommend us to others means a lot. If you ever need anything or have questions about your new ID. BUZZ, please don’t hesitate to reach out. Enjoy your new ride, and we look forward to serving you again in the future!

  • Benjamin S.09-24-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Amit P.09-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Tina A.09-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Went in for an oil change and tire rotation. Everyone was so nice and helpful. Andy helped me with it all. He was amazing. So professional and kind.

    09-25-2025

    Thank you for sharing your experience with us and for the five star reVieW!

  • Khameka W.09-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Iris is a great service technician. I have previous experience with some techs that made me stop bringing my truck to this location. But I'm truly thankful for Iris being attentive and professional.

  • Iris M.09-19-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Service team was great!