TYPE:ServiceMODEL:AtlasYEAR:2024
Initially getting a hold of an actual person was a challenge due to the Ai answering system in place, once I was able to speak with someone it was fine.
Average Score (361 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
12-27-2024
Thank you for the five star reView! We also appreciate the feedback and will share your comments with our team.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2021
Always good service on arrival. Easy and thorough communication throughout.
12-21-2024
Thank you for the five star reVieW! We look forward to seeing you next time.
TYPE:SalesMODEL:AtlasYEAR:2024
Nothing needs to change. Great experience all around!
12-20-2024
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. Your feedback is incredibly valuable, and we're so glad that everything went smoothly during your visit.
TYPE:SalesMODEL:Golf GTIYEAR:2024
Tim Huff was amazing throughout the process. He really is an asset to your dealership. Tim was great throughout the buying process and was incredibly helpful setting up all the features of our new car. I cant say enough good about Tim and the rest of the staff at Principle VW!
12-20-2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that Tim Huff was able to make your car-buying process such a positive one. He truly is a valuable asset to our team, and it’s fantastic to know that his dedication and helpfulness stood out to you. We’re also pleased that the rest of our staff made a great impression, and we appreciate you highlighting their efforts. Your feedback means a lot to us, and we’re grateful for your kind words. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again at Principle VW!
TYPE:ServiceMODEL:TiguanYEAR:2024
The service was very friendly and professional! I really appreciate
12-18-2024
Thank you for the feedback and the five star reVieW!
TYPE:ServiceMODEL:TiguanYEAR:2022
The Service Writer and other staff were great. The car was returned cleaned and felt like a happy vehicle. My only real complaints are with the VW itself. The Audio head unit sounds great, but the wireless CarPlay connection is far from what it should be. Whenever I am using it (even if it is for an audio book) the connection will fail multiple times an hour. Frequently the entire display goes dark and it is very distracting and frustration if on a long trip. This has been an issue since I got the Tiguan. The only other frustration is the keyless entry and the remote start. Both seem to fail more than half of the time. I can be standing right next to the car with the keys in my pocket and the door button clearly can't see the fob as being nearby. The app fails to remote start the car with about the same failure rate. I've mentioned this each service visit, but there is clearly no solution available to the VW Service folks.
12-17-2024
Thank you for the feedback about our team and service! We are glad you had a good experience overall. We appreciate you sharing your concerns and will pass your feedback along.
TYPE:SalesMODEL:AtlasYEAR:2024