2351 William D. Tate Avenue
Grapevine, TX 76051
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
I choose a 5 star because it was nothing short of amazing. JOHN was the best car salesman ive ever had and experienced i was in and out of there in no time John needs a raise and not to mention the whole team was super nice down to the manager they kept their word when they said they fight for the customers I was very and still is satisfied.
09-11-2025
Thank you so much for your incredible 5-star review! We’re thrilled to hear that your experience was nothing short of amazing. John will be especially happy to know he made such a positive impression — we’re lucky to have him on our team! It’s great to hear that our entire staff, including management, made you feel welcomed and supported throughout your visit. We always strive to keep our word and fight for our customers, and it means the world to know you felt that firsthand. We also appreciate you mentioning the minor screen issue — if it continues or you have any concerns at all, please don’t hesitate to reach out. We want to make sure everything with your Tiguan continues running smoothly. Thank you again for choosing us, and welcome to the family!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
Stephan Chong was an excellent communicator through the two days of service. He assisted working through an issue with Volkswagen warranty. Many Thanks for your staff's professionalism.
09-10-2025
Stephen is a valued member of our team, and we will pass along the feedback. Thank you for the five star reVieW!
TYPE:ServiceMODEL:TiguanYEAR:2024
Excellent advisor. Service not only washed car but they dried it also. So appreciated the drying.
09-10-2025
We are glad you had a great experience! Thank you for the Five Star ReVieW!
TYPE:ServiceMODEL:TiguanYEAR:2023
Service it self was done in a timely manner and the video from the tech was informative and detailed. I was greeted right away and asked if I was staying or needed a ride. (really appreciated that because i had somewhere to be) they called me a lift and i was on the way. Nothing was done wrong in the process my only complaint is how do I contact my service advisor she gave me a digital business card and when i reached out i was met with a message saying the number didn't work, after that I got another number from the link that was sent to me to see my video inspection and texted that number and still no answer. When the car was done I got a text saying its ready to go on a different number. You can see my confusion here. Other than the difficult of communication the service was great from advisor and tech. Thanks.
TYPE:ServiceMODEL:PassatYEAR:2018
Great service and Brian service Advisor was attentive and courteous.
09-10-2025
We appreciate you coming back year-after-year, and for the five star reVieW!
TYPE:ServiceMODEL:JettaYEAR:2024
Service advisor was fantastic. Repair was done well and even finished faster than expected. Really appreciated the efforts to have a loaner car available for my use as well.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Conrad was very patient and helpful! The second my family arrived to see the vehicles, Conrad was very attentive.
09-08-2025
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Conrad was able to assist you and your family with such care and attentiveness. We always strive to provide a high level of service, and it’s wonderful to know that we met your expectations. We’ll be sure to pass along your kind words to Conrad, and we appreciate your support in helping others learn more about what we offer. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing us, and we hope you enjoy your new Atlas Cross Sport SEL Premium R-Line AWD!
TYPE:SalesMODEL:TiguanYEAR:2025
Stevie is why
09-08-2025
Thank you so much for sharing your wonderful experience with us! We’re so glad to hear that Stevie made the car-buying process enjoyable for you and your wife. It’s great to know that his professionalism and the overall atmosphere at our dealership were able to create a positive experience for you both. We’ll be sure to pass along your kind words to Stevie and the entire team. Your feedback means a lot to us, and we’re thrilled to hear that you’ll be returning for your next vehicle purchase. We look forward to working with you again in the future. If you ever need anything or have any questions, feel free to reach out to us anytime!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The level of service I received from Stephen Chong was nothing short of exceptional. With this being my first foreign vehicle and first time servicing it, he was excellent. Was very thorough with understanding my questions and concerns, descriptive in his response. Insured that I had a full understanding of what I can expect during my appointment. When my vehicle was done with service, I had a few more questions, Stephen brought the Technician Isaac Steele to help provide clarity and answers. I will be a customer of this dealership thanks to the amazing first impression I received.