Average Score (361 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

361 Ratings

4.7 Average

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  • Nathaniel M.01-13-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Zarina and the team at Principle were amazing. They made the process easy and hassle free. There was no haggling of the price and they also gave me a fair trade value. I would recommend Principle to anyone in the market for a car. The process was refreshing and the Team there is First Class!!

  • Nikolas B.01-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Lisa H.01-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    I think since my Atlas is only 2 1/2 yrs old and has 27,000 miles that the brakes should last way longer than that. I think replacing them for $600 is crazy. Let's just say I have never owned a car and had my brakes replaced that fast! And I keep my cars for a long time.

    01-11-2025

    Thank you for bringing your car in with us for your maintenance needs. We will pass your feedback along and look forward to seeing you at your next visit.

  • Matias E.01-09-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Great support, proactivity and solid experience from Tim Huff. The rest of the staff also very kind and collaborative

  • Jerome J.01-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Natan T.01-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Charlie W.01-06-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    The whole process went smooth and I felt zero pressure at the dealership.

  • Steven T.01-06-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Speed up finance manager process. Deal took 20 minutes. Papers about 1.5 hours including wait time

  • Dan N.01-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Michael J.01-04-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023