Customer reVieWs

Average Score (361 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Thomas H.01-26-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Michael L.01-23-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Great service at principle Volkswagen
Bill B.01-23-2025
TYPE:ServiceMODEL:JettaYEAR:2024
Very thorough review of our Jetta. It’s nice to have some oil changes included for awhile. The dealership was clean and all staff were kind.
Steven W.01-23-2025
TYPE:ServiceMODEL:ArteonYEAR:2023
Stephanie E.01-22-2025
TYPE:ServiceMODEL:TaosYEAR:2022
Great service & friendly staff, I will definitely come back.
Manish R.01-19-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
We called multiple times on different dates nobody receives the call.
01-21-2025
We are sorry about the experience that you had on your recent visit, and will use this as a training opportunity for our associates. Thank you for the valuable feedback you provided.
Howard H.01-17-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Took three days for the recalls and no rental
Andrea T.01-17-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
Best VW service department I've seen.
Jane F.01-17-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Waylon always makes sure I am satisfied. He is an awesome Service Advisor. He always makes sure I leave happy.
Madison M.01-15-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Our Tiguan was losing a lot of oil each month. After having a test performed, they were able to order the parts needed to repair the engine and get us back on the road safely!
01-16-2025
We greatly appreciate the feedback and the five star reVieW!

Disclaimer

New vehicle pricing includes all offers and incentives. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at 952-659-9999 or by visiting us at the dealership.

All advertised prices exclude government fees and taxes, any finance charges, dealer document processing charge ($150), any electronic filing charge, any emission testing charge. New vehicle pricing is plus accessories that include Tint ($599), Monster Mats ($298), Door Edge Protection ($299) and Door Cup Protection ($299).

We're sorry, availability of some equipment, options or features may be limited due to global supply issues affecting the auto industry. Please be sure to verify that the vehicle you purchase includes all expected features and equipment.

Customers With Disabilities

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At Principle Auto, we take website accessibility seriously. If for some reason you are having trouble with our website, we are available during normal working hours to assist at (972) 659-9999

Adaptive Driving Devices

Principle Auto is committed to providing Adaptive Driving Devices for our customers with disabilities who wish to test drive a car. Principle Auto will use good faith efforts to satisfy requests for particular vehicles to test drive, as soon as reasonably practical, but we will require advance notice for such vehicles depending on the type of vehicle requested and the location. The foregoing timeframes and availability are subject to delays beyond Principle Auto's reasonable control.

For customer service inquiries relating to customers with disabilities, please call the main number for the dealership.

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