Customer reVieWs

Average Score (361 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Shane H.03-21-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Great
03-22-2025
Thank you for the five star reVieW and choosing to service with us!
Thomas H.03-20-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Quick and friendly service
03-22-2025
Thank you for choosing to service with us and the five star reVieW!
Andres M.03-20-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Very good
03-22-2025
Thank you for the five star reVieW!!
Angela H.03-19-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
The video that the vw technician, Brandon Pierce sent was very helpful in understanding the vehicle’s health and ways to maintain it running perfectly.
03-22-2025
We appreciate the comments and the Five Star ReVieW!
Cameron H.03-19-2025
TYPE:SalesMODEL:TiguanYEAR:2024
Excellent customer service give John Alford a raise!
Michael H.03-19-2025
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Send an online inquiry and was immediately contact by the GM and then referred to Travis who promptly reached out to me as well.
Sokree S.03-19-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Todd G.03-18-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Our service advisor was second to none he did it by phone calls not on emails
Michelle B.03-18-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Left multiple messages to get scheduled but nobody ever called back. The schedule website is useless if a loaner is needed.
Victor B.03-17-2025
TYPE:SalesMODEL:JettaYEAR:2025
I really appreciated all the help and all the time taken to explain the process and how easily it all went. I recommend to all to go see John Alford… He was amazing and very personable.

Disclaimer

New vehicle pricing includes all offers and incentives. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at 952-659-9999 or by visiting us at the dealership.

All advertised prices exclude government fees and taxes, any finance charges, dealer document processing charge ($150), any electronic filing charge, any emission testing charge. New vehicle pricing is plus accessories that include Tint ($599), Monster Mats ($298), Door Edge Protection ($299) and Door Cup Protection ($299).

We're sorry, availability of some equipment, options or features may be limited due to global supply issues affecting the auto industry. Please be sure to verify that the vehicle you purchase includes all expected features and equipment.

Customers With Disabilities

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At Principle Auto, we take website accessibility seriously. If for some reason you are having trouble with our website, we are available during normal working hours to assist at (972) 659-9999

Adaptive Driving Devices

Principle Auto is committed to providing Adaptive Driving Devices for our customers with disabilities who wish to test drive a car. Principle Auto will use good faith efforts to satisfy requests for particular vehicles to test drive, as soon as reasonably practical, but we will require advance notice for such vehicles depending on the type of vehicle requested and the location. The foregoing timeframes and availability are subject to delays beyond Principle Auto's reasonable control.

For customer service inquiries relating to customers with disabilities, please call the main number for the dealership.

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