TYPE:ServiceMODEL:JettaYEAR:2023
Excellent service
Average Score (361 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-17-2025
Thank you for the five star reVieW!
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:TaosYEAR:2024
Easy
TYPE:ServiceMODEL:TiguanYEAR:2019
The gentleman who assisted me with the oil change and check-up was very polite and helpful. The waiting area was comfortable and it did not an inordinate amount of my time for them to get the car ready. Only comment is that there was a warning that the battery in the fob was low. It would have been nice if that had been taken care of while I was there.
09-16-2025
Thank you for the feedback and the five star reVieW!
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2025
I arrived for an oil change expecting to be there for about an hour. The service rep told be it would be 45 minutes. 1:40 later I watched my car pull up but nobody came to get me. The service rep walked by me to go to the bathroom and didn’t say anything. When I walked across the floor to ask if my car was ready, I was met with “who are you?”
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:SalesMODEL:TiguanYEAR:2025
I gave 5 stars because I received an excellent car and the customer service was truly memorable — the team met all of my expectations. The only point for improvement is the total time it took to complete the process: from choosing the car, to negotiation, approval, and finalizing the paperwork, everything took longer than expected. Streamlining this process would make the experience even better.
TYPE:ServiceMODEL:ID.4YEAR:2021
Great customer service as always.