TYPE:ServiceMODEL:TaosYEAR:2024
Average Score (361 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
I was in/out and got what was needed done
TYPE:ServiceMODEL:JettaYEAR:2021
The check engine light is lit less than 2 weeks later so I have to bring the car in again.
TYPE:SalesMODEL:AtlasYEAR:2025
John was a great sales consultant. I did not feel pressured and he was very knowledgeable. I felt comfortable making an informed decision on purchasing the best vehicle for me.
05-16-2025
Hi Kristin, Thank you so much for your wonderful 5-star review! We're thrilled to hear that John made you feel comfortable and informed throughout the buying process. That’s exactly the experience we strive to provide—no pressure, just knowledgeable support to help you make the right decision. We're also happy to hear that the entire team was friendly and helpful, and that everything went smoothly. Congratulations on your new Atlas SE with Tech—wishing you many happy miles ahead!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Easy transaction. I got what I wanted for my trade. Was fast until waiting for financing.
05-16-2025
Hi Tamora, Thank you so much for the 5-star review! We're glad to hear the transaction was easy and that you were happy with your trade—it's always our goal to make the process smooth and fair. We're also thrilled to hear John took great care of you! We appreciate your patience during the financing step and will continue working to improve that part of the process. Enjoy your new Atlas Cross Sport SE, and please don’t hesitate to reach out if you need anything down the road.
TYPE:ServiceMODEL:BeetleYEAR:2018
They’re always pleasant. They’re thorough when working on my car. I only trust them with my wilhemina woofwagen. Waiting is always clean, fully stocked and have chargers to be able to charge your iPad or phone while waiting
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2024
The service department went above and beyond!
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2025
After dropping the car off, there was no contact from the dealer to advise me of status. Three days after we were told our car should be ready, I had to go to the dealer for status. Communication got a little better and after a week I asked and got a loaner. It took another week before the car was ready. I still had to take the initiative to find out status.