2351 William D. Tate Avenue
Grapevine, TX 76051
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
The people and processes at Principle VW are great. I don't have any issue(s) with them. The only issues I have are with my VW itself, specifically the headunit (wireless CarPlay is non-functional for anything more than 10-15 min, then it reboots itself, the screen goes dark etc. etc.). I have mentioned during every visit since Tiguan was acquired in 2022 - no solution as yet. Definitely cools any desire I have to get another VW product when I replace this one.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
I called and set up an appointment and the specific issues to be addressed but when I arrived the appointment had not been recorded. The associate who helped did very well but it’s frustrating to set it up and arrive to a shop not at all prepared for my appt and needs.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
I came in for the 1st service which is only an oil change plus overall quick check. It took over 1 hr for the service even with an appointment!
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2021
I made an appointment 4 days ahead of time. Despite my appointment, it took 3 days before they were able to look at my vehicle. What’s the point of the appointment? This was horribly inconvenient to be without my car for 4 days. If you are 3 days behind, then shut off your appointment system. You don’t show up to a restaurant with a reservation and have to wait 5 hours for a table. An appointment should secure me an opening at least within 24 hours…not 72. That’s unacceptable and I’ve never experienced that under the previous management at Principle.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2019
My 2019 Tiguan was in for warranty service (approx. 19,000 miles) to diagnose and repair the auto-lowering right-side mirror. I am a 1st time customer of Principle VW. The technician recommended replacement of the battery and cabin air filter (not associated with the warranty issue's diagnosis or repair. When I asked for evidence/proof (computer printout, photos) that these recommendations were legitimate, I received none. I waited 24 hours after requesting the information from my service advisor, and having received no "proof", I declined this additional work. After taking possession of the vehicle, I took it to another service center for the battery evaluation. They reported no issues with the battery's capacity, starting/cranking ability nor any issue with the alternator/charging abilities.
TYPE:ServiceMODEL:ID.4YEAR:2021
Great service as always. Principle VW is my dealership for life
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
It was great! The service was prompt, courteous, and efficient.
TYPE:SalesMODEL:TaosYEAR:2025
John was awesome ! Above and beyond
05-27-2025
Thank you so much, Raquel, for the fantastic 5-star review! We’re so glad to hear that John went above and beyond to assist you. Providing exceptional service is what we strive for, and it's wonderful to know he made your experience a great one. Enjoy your TAOS SE FWD, and don’t hesitate to reach out if you ever need anything—we're here for you!