Average Score (361 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

361 Ratings

4.7 Average

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  • Debra S.06-12-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    My 2015 Taos is the 5th vehicle that I have had from Principle Volkswagen. Four were Leased and the Toreg is purchased. John Alford is the salesman that we have dealt with each time. Volkswagen speaks for itself in the quality of their vehicles, but John is a tremendous asset to VW.

    06-13-2025

    Thank you so much for your heartfelt review and for your continued trust in Principle Volkswagen. We are truly honored to have been part of your journey for so many years, and it's especially meaningful to know that your recent experience with the purchase of your Taos was a positive and supportive one. John Alford is indeed a valued member of our team, and your kind words affirm the care and dedication he brings to each customer interaction. We are deeply touched by your story and grateful that John could help guide you through such an important decision with compassion and understanding. Your loyalty and trust mean the world to us. Please know that we’re always here for you—whether it’s your sixth vehicle or simply a question down the road. Thank you again for sharing your experience, Debra. We look forward to welcoming you back anytime.

  • John B.06-11-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Stephen Chong made was the reasoning for a 5 star review.

  • Natan T.06-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Donald D.06-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Cynthia T.06-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    got appointment when I needed it

  • Kevin K.06-06-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

  • Steven S.06-05-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Courteous service

  • Grant B.06-04-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Friendly and helpful. Good value.

  • Philip L.06-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    The great work

  • Rebecca M.06-03-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2020

    The service was completed timely, and the customer service was fantastic.