TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Stephen Choung was amazing!! Very helpful, professional, friendly and proficient!!
Average Score (361 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
Steve was able to get me an appointment quickly and was waiting for me on the day of arrival. Everything went smoothly. I enjoyed the waiting area equipped with tables where I could work.
06-17-2025
It is great to hear that everything went smoothly with your appointmnet. We appreicate the five star reVieW!
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:SalesMODEL:JettaYEAR:2025
Because I am happy with my new Jetta.
06-16-2025
Thank you so much for taking the time to complete our sales survey and for giving us a 5-star rating! We're thrilled to hear that you're happy with your new Jetta SE. It’s always great to know that our customers are satisfied with both the vehicle and the service they receive. We're especially pleased to hear that Conrad at Principle Volkswagen Grapevine made such a strong impression during your visit. We’ll be sure to recognize him for his outstanding professionalism and commitment to helping you find the best option. We truly appreciate your feedback and your permission to share your experience online—it helps others feel confident in choosing us, too. If you ever have any questions or need assistance down the road, don’t hesitate to reach out. Enjoy every mile in your new Jetta!
TYPE:ServiceMODEL:AtlasYEAR:2022
Customer service was awesome
06-16-2025
Thank you for choosing to service your vehicle with us. Please let us know if you need anything!
TYPE:ServiceMODEL:JettaYEAR:2024
Excellent service and service center. Staff is friendly and knowledgeable.
06-16-2025
We appreciate the five star reVieW and the comments about our staff!
TYPE:ServiceMODEL:Golf GTIYEAR:2023
The service team at principle always does a stellar job with servicing my vehicle!
06-16-2025
We are glad you received steller service and appreciate the five star reVieW!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2020
Great customer service by the team that took care of me during drop off and along the process. Two things that need improvement. 1. Questionable data in reports. My brakes have more left than they did during the previous oil change- inspection. This can lead to questioning if work was ven done or the quality of the work. 2. Ridiculous add on service cost hidden during quote - charge for service tools ? Very poor way to increase your profitability. I understand you have to make money. Do not hide costs from your clients. People will not come back if they feel they are being taken advantage of even if it is for your “data storage charges” or your shop supply charges. - first time I have seen this in all my years taking my vehicles to a VW dealership for servicing
TYPE:ServiceMODEL:AtlasYEAR:2021
They billed me and put on the work order that they rotated my tires, but I marked the tires prior and they didn't rotate them at all. I had to return to the dealership to get them to complete the work. They also happen to break my hood latch cable - which cost me $600.