TYPE:ServiceMODEL:JettaYEAR:2019
Great service
Average Score (361 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
06-30-2025
Thank you for the feedback. Our goal is to provide exceptional care. Thank you for the five star reVieW!
TYPE:ServiceMODEL:Jetta GLIYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2020
TYPE:SalesMODEL:AtlasYEAR:2025
Our salesman John was great. We meet him on a Monday, explained we were still looking at other brands and he put no pressure on us to purchase that day. We let him know that if we decided the Atlas was our choice we would return on Thursday He did follow up with us and we set up the appointment to purchase for that Thursday. Smooth process, he made sure we understood everything we needed to know. He also followed up a couple days later to see if I was still loving my decision. I am grateful for John's patience, kindness and his knowledge. Will recommend Principle and John to our friends and family. Wes in finance was also a big help. He too made sure to explain each step of the financing process.
06-28-2025
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with John was smooth, informative, and pressure-free — exactly the kind of experience we aim to provide every time. It’s great to know his patience, kindness, and follow-up helped you feel confident in your decision, and we're so glad you're loving your new Atlas SEL Premium R-Line! We'll also be sure to pass along your kind words to Wes in finance — he’ll be happy to know he made the financing process clear and comfortable. We truly appreciate your recommendation and look forward to welcoming your friends and family whenever they’re ready. Thanks again for choosing Principle!
TYPE:SalesMODEL:TiguanYEAR:2025
They went out of their way to locate the my dream vehicle and were so helpful. Conrad was the best.
06-27-2025
Thank you so much for the amazing 5-star review! We're absolutely thrilled to hear that you had such a positive experience. It means a lot to us that we could help locate your dream Tiguan 2.0T SE R-Line Black AWD—what a great choice! We’ll be sure to pass your kind words along to Conrad—he’ll be so happy to know he made such a great impression. Our team always aims to go the extra mile, and it’s wonderful to see that reflected in your experience. Enjoy every mile in your new vehicle, and don’t hesitate to reach out if we can assist you with anything down the road!
TYPE:ServiceMODEL:JettaYEAR:2019
thanks to Stephen Chong for the great service
06-27-2025
Thank you for the feedback about the exceptional service Stephen provided. Thank you for the five star reVieW!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
They were fast, had a loaner car for me, was able to fix the issue with my windshield wiper sprayer.
06-27-2025
We are glad you have a great service experience! Thank you for the five star reVieW!!
TYPE:ServiceMODEL:JettaYEAR:2019