Average Score (361 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

361 Ratings

4.7 Average

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  • Chase O.04-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    The biggest reason for 5 stars, I had a very good salesman, Henry, who was not pushy. I knew exactly what I wanted, he showed me the options we went for a test drive and spent 10 minutes haggling over numbers and were both realistic about coming to a deal. I had visited 2 other dealerships before Grapevine VW that used every "sales tactic" they could think of. Henry read my style and adapted to it. The facility was very clean and the inventory on the lot reflected what was listed online.

    04-07-2025

    Thank you so much for taking the time to share your experience! We're thrilled to hear that Henry was able to make the process smooth and enjoyable for you. We always aim to provide a no-pressure environment and tailor our approach to each customer's needs, and it’s great to know that Henry's style worked well for you. We're also happy to hear that the facility and our inventory met your expectations. It’s wonderful that you appreciated the value of the complimentary oil changes and bumper-to-bumper coverage. We hope you enjoy your new vehicle, and if you ever need anything else, we’ll be here to help. Thanks again for choosing Grapevine VW!

  • Jane C.04-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Total lack of communication. Warranty co. was not contacted. I was told that the freon was low, only to find out that it was 'over' filled. The cost quoted to continue testing was $500.00 bc no apparent leaks were found (5 days later). I had the same process performed elsewhere for under $200

  • Lori R.04-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    The service was great! Super professional and Matthew Clark was so nice. He is the reason I will continue with Principle VW. This was the first time I had been there. The initial dealership that I purchased my vehicle from was great to purchase from but their service was awful. Very different from Principle VW. Will definitely be returning for other services.

  • April K.04-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    We had an 8:00 AM appointment to drop off our vehicle for a simple oil change and tire rotation. When we checked in, we were told by Waylon that the service would take about an hour and a half. Based on that, we came back around 10:30 AM expecting the car to be ready — only to find out it hadn’t even been brought in yet. We were then told it would take another hour and a half, but the car wasn’t actually ready until 2:30 PM. That’s nearly 6.5 hours for basic routine maintenance, which is incredibly frustrating — especially as we’re in the middle of moving and had other plans for the day. I’m so glad this is the only experience we’ve had with them, because after this visit, we will not be returning. The lack of communication and disregard for our time was disappointing and unacceptable, especially for a scheduled appointment. We expected better, and this experience fell far short.

  • Taylor J.04-02-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

    Both Bryan Sharer and Bryan Figueroa did a fantastic job of taking care of my vehicle concerns in prompt and professional manner. I really appreciate their support in getting my car back in tiptop shape.

  • Juan C.03-31-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    John Alford was always at hand, always helpful and always with the right attitude.

    04-03-2025

    Thanks again for your business Juan. We appreciate you mentioning John as well.

  • Paul M.03-30-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Ethan and the folks at Principle really helped us make the absolute best out of a bad situation. We lost a car because it was rear ended and totaled. We were able to take the settlement and roll it into a lease that got us a newer car for the spend. Thanks again.

    03-31-2025

    Thanks again for trusting us and our dealership with your recent purchase. Thanks for the raving review and mentioning Ethan.

  • Robert K.03-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Under their New Management, there has been a Paradigm Shift! It is like a whole new experience, I was truly shocked! Service staff were friendly, helpful, to the people over in the main building. Wow, this was a good move for VW. Just wished I was happy with my Black Premium Atlas Sport (2022). It really is disheartening to think VW would sell this car knowing that the Infotainment Center was so far behind technology. Recently drove the 2025... That is a nice car!

  • Hylton S.03-29-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    If there was a higher rating, you would still get it. I have worked with Henry and this dealership for two cars and both times, the process was seamless and hassle free. It was a pleasant experience from the time I walked in until I drove off the lot.

    03-29-2025

    Hylton, thanks for choosing our dealership and thanks again for the glowing review. We're really happy to hear how well Henry and our team served you. It makes us proud to be able to assist you with your second car, and we're committed to being here with you as you buy new cars.

  • Bridgette Y.03-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020